Effective Dates:06/06/2024 - Present Previous | Next
TN 18 (06-24)
SSA mails FEQs in May through June of each year. Recipients are required to respond within 60 days. The Wilkes-Barre Direct Operations Center (WBDOC) maintains a list of beneficiaries and representative payees to whom SSA sends questionnaires. The WBDOC receives the completed FEQ forms, maintains a responder list, and processes the responses. After 60 days, the Center for Automation Security and Integrity, Wilkes-Barre Application Programming, Infrastructure, and Customer Support (CASI WBAPICS) sends the responder list to the Center for Automation Security and Integrity, Applications Programming and Systems Operations (CASI APSO (Baltimore)) in the Office of Central Operations (OCO). CASI APSO (Baltimore) creates the non-responder file by comparing the responder list against the master file containing the claimants selected to receive the FEQ. CASI APSO (Baltimore) reviews the Master Beneficiary Record (MBR) of the non-responders and eliminates beneficiaries who have had any of the following actions from the FEQ follow-up process:
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a termination status (T status code),
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a recent change of address to the United States, and
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a recent representative payee change.
In September, SSA mails a second notice and FEQ to the beneficiaries and representative payees who did not respond to the first mailing. We request a reply to the second notice within 45 days. To process responses received after the second mailing, follow the procedure in RS 02655.007.
Each January, WBDOC sends CASI APSO (Baltimore) the responder file from the second mailing. CASI APSO (Baltimore) prepares the automatic suspension file that lists the beneficiaries who did not return the second SSA-7162 FEQ form within the 45-day timeframe. Prior to the Current Operating Month (COM) change in January, CASI APSO (Baltimore) transmits the file to Office of Systems to process automatic suspension of benefits. SSA mails suspension notices to these beneficiaries around mid-January. The notices state that benefits will stop with the February payment (for January benefits).
The Division of International Operations (DIO) processes the SSA-7161 non-responder list manually.
DIO technicians review the MBRs of the beneficiaries whose representative payees did not respond to the second notice. If the MBR shows any of the following actions processed after the second FEQ mailing, DIO will not suspend benefits for that beneficiary:
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recent change of address,
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recent change of representative payee,
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termination of benefits, or
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suspension of benefits for another reason other than foreign enforcement.
NOTE: If the beneficiary is already in suspense for another reason, DIO will add this special message to the MBR to alert those reviewing the record not to reinstate benefits: “Do not resume benefits for (enter the other suspension reason) unless the FEQ is returned.”
DIO will take the following actions for the remaining non-responders:
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send suspension letter to the representative payee,
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send a request to the Federal Benefits Unit (FBU) to develop for a new representative payee, if necessary, or
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suspend benefits using miscellaneous code “S9 FORENF” for the COM.
NOTE: After 12 months of suspension, follow procedure in RS 02655.010F in this section.
CASI's Security and Integrity Branch (CASI SIB (Baltimore)) will send the FBU a list of FEQ suspensions in its service area. The FBU will investigate the whereabouts of the beneficiaries and the representative payees and any other pertinent changes.
The FBU or FO attempts to locate the beneficiary and takes as many of the following actions that apply:
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verify identity and existence;
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review the MBR for other changes;
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obtain a completed FEQ and forward it to WBDOC in an envelope marked "SCAN ONLY" for processing;
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initiate and develop any representative payee or custodial change;
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take appropriate action for any other changes;
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use the Program Operating System (POS) to process changes; and
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refer cases that cannot be processed through POS to DIO for processing.
NOTE: FBU staff are not authorized to take adjudicative actions, which include reinstating benefits. They must forward any actionable FEQs that affect benefit payment to PC8 for processing.
Once a Title II beneficiary has been in foreign enforcement suspension (LAF-S9 FENF) for 12 months, and attempts to contact the person have been unsuccessful, SSA will presume their whereabouts are unknown. DIO will change the suspension status to LAF-S9 Whereabouts Unknown (S9-WHEREU). For information about terminating the benefits of recipients after they are in S9-WHEREU status, visit GN 02602.320D.
